Tickets
Set who can see each ticket, what members are asked first, and how tickets open and close.
🎫 Need a hand?
Pick a category below to open a private ticket. Our team usually replies within a few minutes.
A support panel in your server. Each button opens a different kind of ticket.
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Thread or channel mode
Open tickets as private threads in one channel, or as their own channels. Choose for each panel.
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Access control
Full Access, View Only or Only Claimer. Choose who can see a ticket before and after it's claimed.
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Custom questions
Ask questions before a ticket opens. Answers can be text, a dropdown, a user, role or channel, or checkboxes.
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Application Mode
Turn a panel into an application form. Staff review the answers and invite the member in when ready.
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Staff notes
Keep private notes about a member. Staff see them every time that member opens a ticket. Members never do.
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Custom ticket names
Build ticket names from variables like panel name, ticket number, or the opener's display name.
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Staff discussion threads
Start a private thread for staff. The member who opened the ticket can't see it.
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Request Close
Ask the member before closing. The ticket only closes if they accept.
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Ticket history
Read every past ticket on the dashboard, and reply as yourself.
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Ticket stats
See how fast staff answer and close tickets, by staff member and by panel.
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