Tickets
Not just a button that opens a channel. Sparrow's tickets adapt to your team's structure — who can see what, when, and why.
🎫 Need a hand?
Pick a category below and we'll open a private ticket just for you — our team usually replies within a few minutes.
A support panel posted in your server — each button opens its own kind of ticket.
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Thread or channel mode
Open tickets as tidy private threads inside one channel, or full standalone channels — your call, per panel.
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Real access control
Full Access, View Only, or Only Claimer — decide exactly who can see a ticket before and after it's claimed.
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Custom questions
Six answer types — text, dropdown, user/role/channel select, and checkbox — asked before a ticket even opens.
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Application Mode
Turn a panel into an application form: applicants answer questions, staff review, and only invite them in when ready.
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Custom ticket names
Build ticket names from variables like panel name, ticket number, or the opener's display name.
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Staff discussion threads
Spin up a private thread to talk things over with your team, invisible to whoever opened the ticket.
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Request Close
Ask the ticket opener to confirm before closing — nothing closes until they accept.
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Full transcript history
Every ticket's real message history, searchable from the dashboard, with staff-branded replies.
Curious how staff actually see their ratings?
Check out Reviews →