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Terms of Service

Last updated September 4, 2026

These Terms govern your use of Sparrow: the Discord bot, its dashboard and this website (together, the "Service"). By adding Sparrow to a server, signing into the dashboard, or otherwise using the Service, you agree to these Terms. If you're adding Sparrow on behalf of a Discord server, you're agreeing on behalf of that server too, and confirming you have the authority to do so.

What Sparrow is

Sparrow is a support and community bot for Discord. It provides tickets, applications, giveaways, reviews and related features, set up through a web dashboard and used inside Discord. Sparrow only operates within Discord's own platform and is bound by Discord's Terms of Service and Community Guidelines. Nothing here overrides those.

Eligibility

You must meet Discord's own minimum age requirement to use Discord at all, and by extension to use Sparrow. If you're a server admin configuring Sparrow, you're responsible for making sure your use of it (required questions, giveaway rules, application forms, and so on) also follows Discord's policies and any laws that apply to your community.

Your responsibilities

You agree not to use Sparrow to:

  • Violate Discord's Terms of Service, Community Guidelines, or Developer Policy
  • Collect information from members through tickets, applications, or giveaways for anything other than the stated purpose of that ticket, application, or giveaway
  • Run giveaways, applications, or ticket systems that are fraudulent, deceptive, or used to harvest personal information
  • Attempt to disrupt, reverse-engineer, or abuse the Service (including the dashboard, its API, or the bot itself)
  • Impersonate Sparrow, its staff, or another server's use of Sparrow

Server admins configure the experience

Most of what Sparrow does, such as the questions a ticket panel asks, what a giveaway requires, who has staff access and what an embed says, is set up by each server's own admins on the dashboard. Sparrow doesn't review or approve that configuration. Server admins are responsible for the content and rules they set up, and for making sure their own staff's use of the dashboard follows these Terms.

Premium features

Premium is an optional paid plan for one Discord server: CA$4.99 a month or CA$45.99 a year, plus any sales tax where you live. Payments are handled by Stripe, and Link (by Stripe) is the seller. Premium renews on its own until you cancel. You can cancel any time from Manage Premium on the dashboard; Premium then stays on until the end of the time you paid for.

If a payment fails, Stripe tries again for up to 7 days before Premium ends. When Premium ends, the server goes back to the free limits, and its Premium settings are kept for 30 days. Get Premium again in that time and they come back.

Paid Premium can move to another server you manage, from Manage Premium (Change server), once every 30 days. Billing doesn't change. The server it leaves keeps its Premium settings for 30 days. Premium from a gift code or given by the Sparrow team stays with its server.

Refunds

  • You can ask for a full refund within 7 days of paying for a server's first payment, or for a yearly renewal.
  • Monthly renewals aren't refunded. You can cancel any time and keep Premium until the end of the month you paid for.
  • Refunds are once per server and once per person. If you ask again for a server or an account that was refunded before, the Sparrow team reviews it by hand and may say no.
  • A refund ends Premium for that server right away. Its Premium settings are kept for 30 days.
  • To ask for a refund, open a ticket in the Sparrow support server with your server's name and the email you paid with.
  • This doesn't take away any refund rights you have under the laws where you live.

Availability and changes

Sparrow is provided on an "as available" basis. We don't guarantee uninterrupted uptime, and features may be added, changed or removed as the Service develops. Changes to Discord's own platform can also affect what Sparrow is able to do at any given time. We'll try to give notice of significant changes where practical, but can't promise advance notice in every case.

Termination

A server can remove Sparrow at any time by kicking the bot from that server. We can also remove Sparrow from a server, suspend dashboard access, or refuse service, if we reasonably believe a server or user is violating these Terms, Discord's own policies, or is using the Service in a way that's abusive or harmful to others.

No warranty

The Service is provided "as is," without warranties of any kind, express or implied. We don't guarantee that Sparrow will be error-free, secure against every possible issue, or fit for any particular purpose beyond what's described in our documentation.

Limitation of liability

To the fullest extent permitted by law, Sparrow and its operators aren't liable for indirect, incidental or consequential damages arising from your use of the Service, including lost data, lost giveaway prizes or lost server activity, beyond what's required by applicable law.

Changes to these Terms

We may update these Terms as Sparrow changes. If we make a material change, we'll update the date at the top of this page. Continuing to use Sparrow after a change means you accept the updated Terms.

Contact

Questions about these Terms can be sent through our Support page.