Modules

Tickets

A ticket panel is a message with buttons — each button opens a ticket, either as a private thread or its own channel, depending on how the panel is set up.

Creating a panel

From Ticket System → Panels, create a panel and choose Thread or Channel mode. Channel mode also lets you pick who can see a ticket before it's claimed: your whole support team, view-only until claimed, or nobody until someone claims it. Or skip the blank panel entirely and start from a template instead.

Questions

Add questions to ask before a ticket opens — text, dropdown, user/role/channel select, or checkbox. Every question needs its text filled in before the panel will save.

Staff roles

Each panel has its own support roles, on top of any guild-wide ticket staff set in Ticket Settings. Guild-wide staff can see every panel's tickets; a panel's own support roles are scoped to just that panel.

Want the full pitch instead of the how-to? See the Tickets module page →